Frequently Asked Questions
Below are the questions we are asked most often. If your question isn't answered here, email us at Support@graceandcurvesboutique.com and we'll be happy to help.
How long does delivery take?
Orders placed before 11:59 PM ET are processed and shipped the next day. We process orders seven days a week, excluding public holidays. After your order has shipped, the estimated delivery time is 5 to 10 business days (Monday to Friday). We ship with USPS, and standard shipping is free on all orders within the United States, tracking included.
How can I track my order?
As soon as your order leaves our warehouse you automatically receive an email with your USPS tracking number. If you haven't received that email, you can check your order status on our Track Your Order page using your order number (for example #0000).
What should I do if I haven't received my order?
If both the processing time and the estimated 5 to 10 business days have passed, please allow a few more business days — carriers occasionally run slightly behind. If your package still hasn't arrived, email Support@graceandcurvesboutique.com with your order number and we will open an investigation with the carrier right away.
Can I return or exchange my order?
Yes. You have 30 days from the date you receive your order. Email Support@graceandcurvesboutique.com with your order number, the items involved, and whether you would like an exchange or a refund. We will send you the return instructions and the return address. Please always contact us before sending anything back, so we can register your return.
What are the conditions for a return?
- The 30-day return period has not expired.
- Items are unworn, unwashed and in their original condition.
- Items are in their original packaging with all tags still attached.
- For hygiene reasons, opened underwear cannot be returned.
Once we have received and inspected your return, your refund is processed within 14 days via the same payment method you used to place the order.
What does a return cost?
If you return an item because you changed your mind, the return shipping cost is yours and depends on the carrier you choose. If the item you received is damaged, defective or incorrect, we cover the return shipping cost — please contact us before sending it back. We never charge a restocking fee.
Do you ship outside the United States?
No. We currently ship to addresses within the United States only. Any applicable state or local sales tax is calculated at checkout and included in the amount you are charged.
What is Priority Shipping +?
Priority Shipping + is an optional upgrade of $3.95 that you can add to your order. Your order is prepared and shipped first, and it is protected against loss or theft while in transit.
I didn't receive an order confirmation email. What now?
Please check your spam folder first. If it isn't there, email Support@graceandcurvesboutique.com with your full name and the email address you used to place the order, and we'll sort it out quickly.
Can I cancel my order?
Email Support@graceandcurvesboutique.com as soon as possible with your name and order number. Once an order has been prepared for shipping it can no longer be cancelled, but you can always return it after delivery.
How can I reach you?
Email: Support@graceandcurvesboutique.com
Phone: +1 914 540 7281
Opening hours
Monday – Friday: 9:00 AM – 5:00 PM ET
Saturday – Sunday: 10:00 AM – 5:00 PM ET
