Terms & Conditions

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

Withdrawal period: the period within which the consumer can exercise the right of withdrawal.
Consumer: any natural person acting for private purposes who enters into a distance contract with the entrepreneur.
Continuing performance contract: a contract under which products or services are delivered over a specified period.
Right of withdrawal: the consumer's right to dissolve the contract within the set period without giving any reason.
Entrepreneur: the natural or legal person offering products or services to consumers through a webshop.
Distance contract: a contract concluded exclusively through means of distance communication, such as a webshop.
CESOP: the Central Electronic System of Payment Information of the European Union, used to record certain payment transactions.

Article 2 – Identity of the Entrepreneur

Shop name: Grace and Curves Boutique

Article 3 – Applicability

These Terms and Conditions apply to all offers, orders, and agreements concluded through Grace and Curves Boutique.

Before an agreement is concluded, these terms are made available to the consumer so that they can be easily saved or consulted.

Article 4 – The Offer

All offers on our website are without obligation.

We reserve the right to change or withdraw products, prices, or offers at any time.

All stated prices include VAT and any shipping costs, unless otherwise indicated.

Article 5 – Conclusion of the Agreement

An agreement is concluded once the consumer places an order and it has been electronically confirmed by Grace and Curves Boutique.

After receipt of the order, the consumer receives a confirmation email.

Article 6 – Right of Withdrawal

The consumer has the right to dissolve the agreement without giving any reason within 100 days of receiving the order.

When exercising the right of withdrawal, the cost of returning the products is the consumer's responsibility.

Products must be returned unused, undamaged, and — as far as reasonably possible — in their original packaging.

Article 7 – Refund upon Withdrawal

After receipt and inspection of the return, the purchase amount will be refunded within 14 days at the latest, via the same payment method used to pay for the order.

If the product is damaged or shows signs of use beyond what is necessary to assess the product, a reduction in value may be applied in accordance with applicable law.

Article 8 – Customs, Import Duties, and Taxes

Orders are shipped in accordance with the applicable international shipping conditions.

For deliveries within the United States, any applicable duties, taxes, and other mandatory charges are included insofar as legally applicable.

For deliveries to other countries, local import duties, taxes, or customs charges may apply. These costs are the customer's responsibility, unless expressly stated otherwise.

The customer is responsible for complying with any local import rules and regulations.

Article 9 – CESOP Compliance

In accordance with European regulations, payment service providers may record certain cross-border payment transactions in the CESOP system.

Grace and Curves Boutique complies with the legal obligations arising from this.

Article 10 – Conformity and Warranty

We guarantee that our products comply with the agreement and with the legal requirements that may reasonably be expected of the product.

Any defects should be reported as soon as possible, and preferably within 14 days of discovery, via Support@graceandcurvesboutique.com.

Article 11 – Delivery

Orders are processed within 1 to 2 business days and are usually delivered within 5 to 10 business days.

Should a delivery unexpectedly be delayed, we will inform the consumer as soon as possible.

Article 12 – Complaints Procedure

Complaints about products or our services can be submitted via Support@graceandcurvesboutique.com.

We aim to provide a substantive response to every complaint within 14 days of receipt. If more time is needed, we will inform the consumer accordingly.

Article 15 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.