Refund policy
Important Information
- You have 30 days from the date of receipt to return your order.
- Refunds are processed within 14 days after we have received and inspected your return.
- No restocking fees are charged.
- The cost of returning items is the customer's responsibility.
- Exchanges are possible.
- For hygiene reasons, opened underwear cannot be returned.
- This return policy forms part of our Terms and Conditions.
Return Procedure
Not completely satisfied with your order? You may return your item(s) within 30 days of receipt.
To be eligible for a return, items must be unworn, unwashed, and in their original condition, including the original packaging.
Would you like to register a return? Please contact us at Support@graceandcurvesboutique.com. We will then send you the necessary return instructions.
We advise you to package your return securely and to use a carrier with a track & trace service.
Return Shipping Costs
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
For hygiene reasons, opened underwear items cannot be returned.
Refunds
Once we have received and inspected your return, your refund will be processed within 14 days.
The purchase amount will be refunded via the same payment method you used when placing your order.
Have you not received your refund after this period? Please feel free to contact us at Support@graceandcurvesboutique.com so that we can look into it for you.
Exchanges
Would you prefer a different item or a different size? That is possible.
To arrange this, please contact us at [support email] and include your order number, the item you wish to exchange, and the reason for the exchange. We will be happy to assist you.
Cancellations
Would you like to cancel your order? Please contact us as soon as possible at [support email].
Once your order has been processed, we are unfortunately no longer able to cancel it.
Damaged or Incorrect Orders
Did you receive a damaged or incorrect item? Please take clear photos of the problem and send them, together with your order number, to Support@graceandcurvesboutique.com.
We will handle your report as quickly as possible and arrange a suitable solution. We apologise for the inconvenience.
Customer Service
Opening hours:
Monday – Friday | 9:00 AM – 5:00 PM ET
Saturday – Sunday | 10:00 AM – 5:00 PM ET
Email: Support@graceandcurvesboutique.com
Company Details
Shop name: Grace and Curves Boutique
Company name: Clixora Limited
Registration number: 78406927
Business address (no visitors): 14 Science Museum Road, Rm 701, Unit 127, 7/F, TWRB New Mandarin Plaza, Tsim Sha Tsui, Kowloon, Hong Kong
Phone number: +19145407281
Return address (for returns, not a visiting address): 1500 N Grant St, Ste N, Denver, Colorado, 80203, United States
