Return & Refund Policy
Return & Refund Policy
Returns & Exchanges
No problem! We hope you are happy with your purchase from Grace And Curves, but if you change your mind, we can offer an exchange or refund provided that the items are returned within 100 days in unused and undamaged condition.
What Are the Return Conditions?
Our return policy allows you to return your order within 100 days of receipt without providing a reason.
To qualify for a return:
- Items must be unused, unopened, and in resellable condition, with all tags still attached.
- Items must be returned in the same original packaging in which they were received. Products may not be removed from their packaging.
- For health and hygiene reasons, the following products are not eligible for refunds or exchanges if opened or used:
- skincare products
- body care products
- makeup
- other cosmetic products
- Shipping costs are non-refundable.
How to Return Products
Please send an email to support@graceandcurvesboutique.com
including:
- Your order number
- The items you wish to return or exchange
We will then send you our return form.
Return Instructions
- Complete the return form and clearly indicate:
- which items you wish to return
- whether you would like an exchange or a refund
- Drop off the package with your chosen carrier within 100 days of receiving your order.
- Once we receive your return package, we will process it within 10 business days. Our returns department will keep you updated by email.
Please note: shipping costs are non-refundable.
Return & Exchange Exceptions
Return Shipping Costs
Return shipping costs are the responsibility of the customer. All returns must be sent to our supplier overseas (see return address below). Costs depend on the shipping carrier and the country from which the return is sent.
Tracking Number Requirement
When returning an order, you must provide a tracking number to ensure proof of delivery. Refunds will only be issued once we have received the returned package.
Refund Processing
Refunds are processed within 10 business days after receipt of the returned order. Please note that depending on your bank, it may take an additional up to 10 business days for the refund to appear in your account.
Returning Promotional Free Products
If you wish to return products that were part of a promotion including a free item, both the purchased items and the free promotional item must be returned together. The amount paid for the purchased items will then be refunded. It is not possible to return only the free promotional item.
We reserve the right to reduce the refund amount in the event of diminished value caused by use or damage to the product and/or packaging. Original tags may not be removed from the product.
Order Cancellations
Because we work with a fully automated processing system, orders cannot be canceled once processing has begun.
If you wish to cancel your order, this is only possible within 30 minutes of placing it.
If you made a mistake in your address or order details, please contact our customer service team as soon as possible. We will do our best to update the information before processing, but once the order has been processed, changes can no longer be guaranteed.
Refused Deliveries
Please note: if you choose to refuse a package without a valid reason, such as damage or an incorrectly delivered item, return shipping costs, customs fees, and any administrative charges will be fully charged to the customer.
If a package is refused without valid reason, additional costs may be deducted from the refund amount.
We therefore strongly recommend reading these terms carefully before placing an order to avoid unexpected charges.
