Privacy Policy
Last updated: September 25, 2024
This Privacy Policy describes how we collect, use, and share your personal information when you visit, use our services, make a purchase from Grace And Curves or otherwise communicate with us. In this Privacy Policy, “you” and “your” refer to the user of our services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this policy.
Please read this Privacy Policy carefully. By using or accessing our services, you agree to the collection, use, and sharing of your information as described here. If you do not agree with this Privacy Policy, please do not use or access our services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational and regulatory reasons. The updated version will be published on our website, as indicated by the “Last updated” date above, and we will take any additional measures required under applicable law.
How We Collect and Use Personal Information
To provide our services, we collect personal information from various sources as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes outlined below, we may use your information to communicate with you, improve our services, comply with legal obligations, enforce our terms of service, and protect our rights, users, and services.
What Personal Information We Collect
The types of personal information we collect depend on how you use our website and services. When we refer to “personal information,” we mean information that identifies, describes, or can reasonably be linked to you.
Information Collected Directly From You
Information you provide through our services may include:
- Contact details such as your name, address, phone number, and email address
- Order information such as billing address, shipping address, payment confirmation, email address, and phone number
- Account information such as username, password, security questions, and other information used to secure your account
- Customer support information, including information you share with us when contacting support or sending messages through our services
Some features of our services require you to provide certain information. If you choose not to provide this information, you may not be able to access or use those features.
Information Collected About Your Use
We may automatically collect information about how you interact with our services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include information about how you access and use our website and account, including device information, browser type, network connection, IP address, and details about your interaction with our services.
Information Received From Third Parties
We may also receive information about you from third parties, including vendors and service providers acting on our behalf, such as:
- Companies that support our website and services, including Shopify
- Payment processors that collect payment information (such as bank account details, credit or debit card information, and billing address) in order to process payments and fulfill orders
When you visit our website, open or click emails, or interact with our services or advertisements, we or third parties we work with may automatically collect information using technologies such as pixels, web beacons, SDKs, cookies, and similar tracking tools.
All information received from third parties will be handled in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide our services and fulfill our agreement with you, including:
- Processing payments
- Shipping and delivering orders
- Managing returns and exchanges
- Sending account or order-related communications
- Creating and maintaining your account
- Improving your shopping experience
We may also allow Shopify to connect your account with other Shopify services you choose to use. In such cases, Shopify processes your information according to its own privacy policies.
Marketing and Advertising
We may use your personal information for marketing purposes, including sending promotional emails, SMS messages, or postal mail and displaying advertisements for products or services.
If you are located in the EEA, the legal basis for this processing is our legitimate interest in promoting and selling our products in accordance with Article 6(1)(f) GDPR.
Security and Fraud Prevention
We use personal information to detect, investigate, prevent, and respond to fraudulent or harmful activity.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials. If you believe your account has been compromised, please contact us immediately.
If you are located in the EEA, the legal basis for this processing is our legitimate interest in protecting our website and users under Article 6(1)(f) GDPR.
Customer Support and Service Improvement
We use your personal information to provide support and improve our services. This processing is based on our legitimate interest in maintaining and improving customer relationships and service quality under Article 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our website. For more information about the cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies
We use cookies to operate and improve our website and services, remember your preferences, perform analytics, and better understand how users interact with our services.
Third parties and service providers may also use cookies on our website for advertising and analytics purposes.
Most browsers automatically accept cookies by default, but you can change your browser settings to remove or reject cookies. Please note that blocking cookies may negatively affect your experience and some parts of the website may no longer function properly.
How We Share Personal Information
Under certain circumstances, we may share your personal information with third parties, including:
- Service providers performing services on our behalf (such as payment processing, data analysis, cloud storage, customer support, shipping, and delivery)
- Commercial and marketing partners
- Social media integrations and third-party tools you choose to use
- Legal authorities where required by law or necessary to protect our rights and services
Categories of Information Shared
We may share:
- Contact and account information
- Order and transaction information
- Usage data and online activity
- Geolocation data based on IP address or technical methods
We do not use or share sensitive personal information without your consent or for profiling purposes.
Third-Party Websites and Links
Our website may contain links to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of those websites.
Information shared publicly on social media or third-party platforms may also be visible to others without restriction.
Including links to third-party websites does not imply endorsement unless explicitly stated.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can remove it.
As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years old.
Data Security and Retention
No method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
We recommend that you avoid sending sensitive or confidential information through insecure channels.
We retain personal information for as long as necessary to:
- Maintain user accounts
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements and policies
Your Rights
Depending on your location, you may have some or all of the following rights regarding your personal information:
Right of Access
You may request access to the personal information we hold about you.
Right to Deletion
You may request that we delete your personal information.
Right to Correction
You may request correction of inaccurate personal information.
Right to Data Portability
You may request a copy of your personal information and ask for it to be transferred to another organization where applicable.
Right to Opt Out of Sale or Targeted Advertising
You may request that we stop sharing or using your personal information for targeted advertising purposes.
Right to Restrict Processing
You may request that we limit or stop processing your personal information.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
Right to Object
You may object to certain processing activities where legally permitted.
Communication Preferences
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails. Even if you opt out, we may still send important non-promotional messages related to your account or orders.
To exercise any of your rights, please contact us using the details below.
We may request information to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority. For users in the EEA, a list of supervisory authorities is available through the European Commission.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence.
Where we transfer personal information outside the EEA or UK, we rely on approved transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent safeguards unless the destination country has been deemed to provide an adequate level of protection.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, please contact us at:
Email: support@graceandcurvesboutique.com
Unless otherwise stated, Grace And Curves is the data controller responsible for your personal information under applicable privacy laws.
